Shipping & Returns
|Order Total||UPS Ground||2nd Day Air||Overnight|
|$0.00 – $250||$12.95||$40||$65|
|over $251||5% of total||15% of total||$20% of total|
MA residents add 6.25% sales tax.
NC sales tax is based on the shipping address, and will include the 4.75% state tax and any applicable county tax.
Shipping charges are based on your gross order amount before any coupons, discounts or sales are applied.
For orders shipping to Alaska, Hawaii, Puerto Rico, US Virgin Islands & Canada, please add $25.00. Additionally, please note that the checkout amount does not include any duties, taxes or brokerage fees that may be applied. The customer is responsible for all fees relating to shipping to Canada.If you do get charged, they will charge you at the time of delivery. If you refuse the shipment because of these fees, we can refund you for the products when we receive them back (with the exception of final sales), but we can NOT refund any shipping or return shipping fees.
We regret that we cannot ship to foreign countries.
Please note that orders can take up to five business days to process, in addition to shipping time
The Turkish Towel Company does not cover the cost of shipping for returns. We accept returns in these situations:
1. Unused Merchandise
Returns of unused merchandise are accepted, within 15 days of receipt. Any returns not contained in their original packaging will be assessed a 10% re-stocking fee. Returns must be sent either via Federal Express or UPS to:
The Turkish Towel Company
4600 Hendersonville Rd
Fletcher, NC 28732
All unused merchandise in its original packaging will be refunded the full purchase price, less the re-stocking fee (if applicable) and will be credited in the form of payment used for the original purchase. Please note the refund will be for the amount of the merchandise only, as we do not refund the shipping charges.
2. Rips, Tears or Fraying
Quality is at the heart of who we are. All of our products are meticulously made with high quality fabrics. If a towel or robe fails due to a manufacturing defect, we will replace the product. If your towel rips, tears, frays, or anything else happens to it during normal use, you’re covered under our guarantee. This guarantee does not cover any return needed due to accidents, improper care, change of mind on towel color or normal wear and tear.